top of page

Terms and Conditions


These terms and conditions (the “Terms and Conditions”) govern the use of (the “Site”). The Site is owned and operated by LetterCrafts US Translation Services. This Site is an eCommerce website.


By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

Definitions: In These Terms and Conditions

  • “Accepted Quote/ Estimate” means a Quote/ Estimate which the Client accepts in writing to Letter Crafts, including by the Client giving written or email notice to Letter Crafts to proceed with the Services or by the Client making a payment.

  • “Client” means the client that requests translation services from Letter Crafts (or on whose behalf translation services are requested) as subsequently named in the Quote/ Estimate;

  • “Confidential Information” means any proprietary information, know-how, and data disclosed in confidence by one party to the other party (and including in the case of the Client the Source Materials and the Deliverables), but does not include any information which (a) is in the public domain; (b) on receipt by the other party is already known by that party; (c) is at any time after the date of receipt by the other party, received in good faith by that party from a third party; (d) required by law to be disclosed by the other party;

  • “Contract” means a contract comprising an Accepted Quote/ Estimate and these terms and conditions;

  • “Credit Account” means an account made available to the Client following completion of a credit account application form (with all requirements satisfied) and validation of the application by Letter Crafts’s finance team;

  • “Deliverables” means the final deliverables produced as a result of the Services;

  • “Intellectual Property” includes all copyright, trademarks, designs, patents, domain names, concepts, know-how, trade secrets, logos, and all other similar property and rights whether registered or unregistered;

  • “Quote/ Estimate” means a quote/estimate issued by Letter Crafts to the Client;

  • “Source Materials” means the document/s submitted by the Client to Letter Crafts for translation, as identified in the Quote/ Estimate;

  • “Website” means LetterCrafts website at;

  • “Working Day” means any day other than a Saturday, Sunday, or public holiday in the United States of America.

Intellectual Property

All content published and made available on our Site is property of LetterCrafts US and the Site’s creator. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site. The following services are available on our Site:

  • Language Translation Services

  • Each request for translation services made to Letter Crafts and supply of Source Materials to Letter Crafts is made subject to these terms and conditions.

  • No contract exists in respect of any request for translation services or in respect of any Source Materials that may be submitted to LetterCrafts, unless and until there is an Accepted Quote/ Estimate. Once there is an Accepted Quote/ Estimate, a ‘Contract’ is formed between the Client and Letter Crafts in respect of the Services described in that quote/estimate.

  • Letter Crafts reserves the right to decline to issue a Quote/ Estimate or to provide any translation services if the Source Materials contain any material which Letter Crafts at its discretion (and without any obligation on Letter Crafts to review the Source Materials for appropriateness, legality or otherwise) considers to be offensive, obscene, contrary to any law or otherwise considered by Letter Crafts to be inappropriate.


We accept the payment methods like 1) Credit Card or; 2) Paypal or; 3) Debit Card. When you provide your payment information, you authorize our use and access to payment instructions the Client has chosen to use. By providing us with your payment information Client authorize to charge the payment for the services provided. We reserve the right to cancel and reverse your payment.


The Service is fully refunded if the services are canceled at least 48 hrs before the services are scheduled to be provided. If the services are already scheduled only a partial refund will be processed based on work in progress.

Consumer Protection Law

When any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights under that legislation. These Terms and Conditions will be read subject to the mandatory provision of that legislation. If there is a conflict between the Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

LetterCrafts US and our directors, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from the use of our Site.

Indemnity Except where prohibited by law, by using the Site, Client indemifiy and hold harmless LetterCrafts US and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the Laws of the State of Delaware.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions and if Client and LetterCrafts US are unable to resolve any disputes through informal discussion. Then LetterCrafts US and the Client agree to submit the issue first before the non-binding mediator and to an arbitrator, in the event the mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both parties. The cost of any mediation or arbitration will be shared between the parties.  

Notwithstanding any provisions in these Terms and Conditions, Client and LetterCrafts US agree that you both retain the right to bring back action in small claims court and to bring in action for injunctive relief or intellectual property infringement.


If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under the applicable laws, these provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions can be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on Site.

bottom of page